1.0.71.1 (Build 79) / 2016-08-24
(3.5/5) (3089)

Description

ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

App Information ONE TOUCH Support

  • App Name
    ONE TOUCH Support
  • Package Name
    com.rsupport.rs.activity.tcl
  • Updated
    2016-08-24
  • File Size
    4 M
  • Requires Android
    Android 2.1+ (Eclair MR1, API 7)
  • Version
    1.0.71.1 (Build 79)
  • Developer
    rsupport+co.%2C+ltd.
  • Installs
    10,000,000 - 50,000,000
  • Price
    Free
  • Category
    Strategy
  • Developer
  • Google Play Link

ONE TOUCH Support Version History

Select ONE TOUCH Support Version :
  • 1.0.71.1 (Build 79) (79)
  • ONE TOUCH Support 1.0.71.1 (Build 79) (79) APK File

    Publish Date: 2017-04-16
    Requires Android: Android 2.1+ (Eclair MR1, API 7)
    File Size: 4 MB (APK file)
    File APK Md5: b2c967ef62882ef7601ab61a3e28992c
    File APK Sha1: c67ec23a0a5438ae806619c36eebefea54f2151b
    APK Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb
    What's new :
    v1.0.71.1 (Build 79) : August 25, 2016 v1.0.70.1 (Build 78) : May 3, 2016 v1.0.69.1 (Build 77) : April 12, 2016 v1.0.68.2 (Build 76) : March 28, 2016 v1.0.67.2 (Build 74) : March 16, 2016 v1.0.66.3 (Build 70) : Feb 2, 2016 v1.0.61.1 (Build 61) : July 18, 2015 - URUGUAY call center phone number change URUGUAY : 000-401-90752 v1.0.59.1 (Build 59) : May 27, 2015 - Mexico call center phone number change v1.0.57.1 (Build 57) : May 6, 2015 v1.0.23.1 (Build 23) : June 7, 2013

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